Hero Forge Reviews

I made miniature for my D&D game and there was a mix up on my end. I accidentally purchased an stl with $$ and not with my credits. I contacted customer support and they were AMAZING. They were fast to respond and got the situation solved. They refunded my $$ and redacted 1 credit from my account.
The miniature creation tool is fantastic and is very very easy to create whatever you’re looking for. The prices are very reasonable. The coloring options are fantastic as well. I haven’t seen any other miniature creation tool this great ever.
HeroForge is amazing and I’ll be purchasing from them more in the times to come.

My very first, and also very last order from this company was not delivered and I am given a run around on getting any help resolving this issue. Way too expensive to be “lost” in the mail! Save money and buy a printer, there are many, many more affordable and reliable sources to get stl files to print!
-1 stars would be my best evaluation of this companies service and quality of care!

Love love love this site. The customization is what I’ve been looking for forever. It comes at a price but I’m willing to pay (for now). They also give the option to download the 3D print file which made me grab a 3D printer.

bought a painted mini for fifty dollars, got a blurry, muddy mess of a mini.
asked hero forge if that's the way it was supposed to look and they confirmed the quality.
asked for a refund, hero forge told me to destroy the mini and send them pictures of the destroyed mini. Like some kind of angry ex girlfriend!
They won't even give the stl file for free! Such a rip off!
Couple the bad customer service and poor build quality with the extremely long shipping times and you have a 1 star company

I have bought three miniatures from Hero Forge lately and am very impressed. They aren't perfect but I'll be surprised if I buy a mass produced one again.
The first I bought was their premium Bronze figure. All I can say is that it is beautiful and I got many a gasp of admiration from the team. Saying that, the person who packed the model let the side down as it did not have enough padding and the sword arrived with a distinct bend. This was easily fixed but I was worried I would break it while doing so.
I have also bought a steel figure of my character on a horse. The resolution is noticeably rougher but I am hoping some body putty (the grey coating) and care in painting will hide the layers. It also has a distinct preference for surface rusting but the body putty has stopped this on the areas it has been applied. On the other hand, I could throw this at a Hob Goblin and the Hob Gob would lose. It is solid as a rock and I love the weight of it. Considering the cheaper price and more rugged construction, I am happy to have to work a little harder to get the painting perfected.
The last one I got was their colour plastic. This feels like a model you would buy from a shop and doesn't have the weight of the metal models BUT it is still pretty good. It is very flexible and no parts were bent in transit and it has withstood a couple of games. I do keep all the models very well padded in storage boxes and it is lasting just fine. While I may be able to paint a model better than this eventually (and I am saying months or years rather than weeks) it is great to get this in colour out of the box. It is pretty good and I reckon I can get future ones better if I spend more time choosing colours during the ordering stage.
The biggest let-down was UPS taking so long to deliver. It is 2020 and all flights to Australia were affected so there's little that Hero Forge could do about the REALLY SLOW delivery. The bright side was that a person from the Hero Forge support team did answer all emails and that was a nice surprise.
All in all, I think these are great models at a good price. Definitely more expensive then buying from a shop but they are my character doing and wearing exactly what my character does. I am very happy with the purchases

The ability to make your own custom miniature with dozens and dozens of possibilities is addicting. They have so many options, they really are a step above the minis you can buy in the store.
I bought 1 custom mini I made on hero forge, I will say it took a long time and it was a bit expensive. the quality was OK, the detail wasn't up to the same quality as nolzurs, but it's a trade off with getting a character completely made by me.
So here's what I'd do different.
I highly recommend you go with the cheaper option of downloading the digital file for $8 then 3D printing it yourself. You'll be much happier and get more out of it.
So I will buy more, just got to get a printed.